Widerrufsrecht

RETURN & REFUND POLICY

Last Updated: August 27, 2026

Thank you for shopping at wdcqe.shop, operated by UJ Agro I/S v/Jan Petersen og Uwe Mathias Petersen. We want our customers to have a clear and straightforward shopping experience. This Return & Refund Policy explains the conditions and procedures for returns, exchanges, cancellations, damaged or incorrect items, and refunds.

1. 30-DAY RETURN POLICY

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition in which you received it;

  • Be unworn, unused, and undamaged;

  • Include all original tags, accessories, manuals, and components, where applicable;

  • Be returned in its original packaging; and

  • Be accompanied by a receipt, order confirmation, or other valid proof of purchase.

We accept voluntary returns of new and unused items that meet the conditions above.

Returns that do not meet these conditions may not be accepted, except where applicable consumer law provides otherwise.

2. HOW TO START A RETURN

To request a return, please contact us at:

Email: DedeTw96@gmail.com

Please include:

  • Your order number;

  • Customer name;

  • Reason for the return; and

  • Relevant photos if the item is damaged, defective, or incorrect.

Please do not send any item back without contacting us first. Items returned without prior authorization may not be accepted.

Once your return request has been approved, we will provide you with return instructions, including information on how and where to send your package.

Return Address:
UJ Agro I/S v/Jan Petersen og Uwe Mathias Petersen
Tvedvej 12
7490 Aulum
Denmark

Unless otherwise agreed or required by applicable law, returned items must be sent to the return address provided by us.

3. RETURN SHIPPING COSTS

For voluntary returns due to a change of mind or because you no longer want the item, the customer is responsible for the return shipping costs.

If the item is defective, damaged, incorrect, or the return is caused by an error on our part, we will cover the reasonable return shipping costs or provide an appropriate return shipping solution.

Please contact us before returning any item so that we can provide the correct return instructions.

We do not charge a restocking fee for eligible returns.

4. DAMAGES, DEFECTIVE ITEMS & INCORRECT ORDERS

Please inspect your order as soon as possible after delivery.

If your item is defective, damaged, or different from what you ordered, please contact us promptly at DedeTw96@gmail.com.

When contacting us, please provide:

  • Your order number;

  • A description of the problem; and

  • Photos or other relevant evidence showing the issue, where applicable.

We will review the issue and provide an appropriate solution, which may include a replacement, return, or refund depending on the circumstances and applicable law.

If the return is required because the item was damaged, defective, incorrect, or due to an error on our part, we will cover the reasonable return shipping costs.

5. EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items may not be eligible for voluntary return, including:

  • Perishable goods, such as food, flowers, or plants;

  • Custom-made, personalized, or special-order products;

  • Personal care goods where return is restricted for hygiene or health reasons;

  • Hazardous materials;

  • Flammable liquids or gases; and

  • Gift cards.

Please contact us at DedeTw96@gmail.com if you have questions about whether a specific item is eligible for return.

Any statutory consumer rights that apply to defective or non-conforming goods remain unaffected.

6. SALE ITEMS

Unless otherwise stated or required by applicable law, certain final-sale items may not be eligible for voluntary returns.

However, this does not limit any mandatory consumer rights you may have, including rights relating to defective, damaged, incorrect, or non-conforming products.

7. EXCHANGES

The fastest way to receive a different item is to return the item you currently have.

Once your return has been accepted, you may place a separate order for the replacement item.

If the product you received is defective, damaged, or incorrect, please contact us before placing another order so that we can provide the appropriate solution.

8. EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL

If your purchase is covered by European Union consumer protection rules, you generally have the right to withdraw from an eligible distance purchase within 14 days without giving a reason, subject to applicable legal exceptions.

The withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, please contact us at:

Email: DedeTw96@gmail.com

You must communicate your decision to withdraw within the applicable withdrawal period.

Where the statutory right of withdrawal applies, it remains separate from and is not limited by our voluntary 30-day return policy.

For a statutory withdrawal where the customer is responsible for return shipping under applicable law, the customer must bear the direct cost of returning the goods.

Certain products or transactions may be excluded from the statutory right of withdrawal where permitted by applicable law.

9. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at DedeTw96@gmail.com.

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

If the order has already been shipped, cancellation may no longer be possible. You may instead request a return after receiving the order in accordance with this policy and any applicable statutory rights.

10. REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please remember that your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account.

Where required by applicable consumer law, refunds will be processed within the legally required timeframe.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at DedeTw96@gmail.com.

11. REFUND OF ORIGINAL SHIPPING COSTS

Where required by applicable consumer law, eligible original standard delivery charges will be refunded when you exercise a statutory right of withdrawal.

Because wdcqe.shop currently provides free standard shipping, there is normally no standard outbound shipping charge to refund.

If an optional paid delivery service is offered and you choose a delivery method that costs more than our standard delivery option, the additional delivery cost may not be refundable to the extent permitted by applicable law.

Return shipping costs are handled in accordance with Section 3 of this policy.

12. RESTOCKING FEES

We do not charge a restocking fee for eligible returns accepted under this policy.

Customers will not be charged a restocking fee solely for returning an eligible product in accordance with our return requirements.

13. REFUND METHOD

Approved refunds will normally be returned to the original payment method used for the purchase.

We do not normally issue refunds to a different payment method unless required or agreed due to circumstances that make refunding the original payment method impossible.

14. CONTACT INFORMATION

If you have any questions about returns, exchanges, cancellations, damaged products, or refunds, please contact us:

Store: wdcqe.shop
Legal Company Name: UJ Agro I/S v/Jan Petersen og Uwe Mathias Petersen
Email: DedeTw96@gmail.com
Phone: +45 61 75 34 12
Return / Business Address: Tvedvej 12, 7490 Aulum, Denmark
CVR / Business Registration Number: 30045440

We will review your request and provide further instructions where necessary.