FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

Last Updated: August 26, 2026

Welcome to the wdcqe.shop FAQ. Below you will find answers to common questions about our automotive diagnostic scanner, ordering, shipping, returns, and customer support.

1. WHAT IS THIS AUTOMOTIVE DIAGNOSTIC SCANNER USED FOR?

Our automotive diagnostic scanner is designed to help users diagnose and manage supported vehicle systems.

Depending on the vehicle and supported functions, the device may provide features such as:

Full-system diagnostics;
Complete OBD2 diagnostic functions;
Bi-directional control;
Injector coding;
Immobilizer-related service functions; and
More than 10 service functions.

Available functions may vary depending on the vehicle manufacturer, model, model year, system, and configuration.

2. WHICH VEHICLES ARE COMPATIBLE WITH THE SCANNER?

The scanner is designed to support a wide range of compatible vehicles and OBD2 diagnostic systems.

However, vehicle compatibility and available diagnostic functions may vary depending on the vehicle's brand, model, year, engine, and electronic systems.

If you are unsure whether a specific function is supported by your vehicle, please contact us at dedetw96@gmail.com before ordering.

3. WHAT FUNCTIONS DOES THE SCANNER PROVIDE?

The diagnostic scanner provides multiple professional diagnostic and maintenance functions.

Depending on vehicle compatibility, these may include:

System diagnostics;
Reading and clearing diagnostic trouble codes;
OBD2 functions;
Bi-directional control;
Injector coding;
Service and maintenance functions;
Immobilizer-related service functions; and
Diagnostic data management.

Please refer to the product page for the functions and specifications applicable to the product you purchase.

4. WHAT SIZE IS THE DISPLAY?

The diagnostic scanner shown on our product page features a 10.1-inch display, providing a large interface for viewing diagnostic information, navigating functions, and managing vehicle data.

Please check the applicable product specifications before ordering if display size or other hardware specifications are important to your purchase.

5. HOW LONG DOES SHIPPING TAKE?

Orders are generally processed within 1 business day.

After processing and shipment, the estimated delivery time is 3–7 business days.

We provide FREE SHIPPING on all orders, with no minimum purchase requirement.

Delivery times are estimates and may occasionally be affected by carrier delays, public holidays, customs processing, severe weather, or other circumstances outside our reasonable control.

6. WHAT IS YOUR RETURN POLICY?

We offer a 30-day return policy, which means you may request an eligible return within 30 days after receiving your order.

Returned products should meet the eligibility requirements stated in our Return & Refund Policy.

If applicable European Union consumer protection rules apply to your purchase, you may also have a statutory 14-day right of withdrawal, subject to applicable conditions and exceptions.

To request a return, please contact us first at dedetw96@gmail.com.

7. WHAT SHOULD I DO IF MY ITEM ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT?

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect product, contact us promptly at dedetw96@gmail.com and provide:

Your order number;
A description of the problem; and
Clear photos of the product and packaging, where applicable.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.

8. HOW CAN I CONTACT CUSTOMER SUPPORT?

If you have questions about product compatibility, your order, shipping, returns, refunds, or other store-related matters, please contact us:

Store: wdcqe.shop
Company: UJ Agro I/S v/Jan Petersen og Uwe Mathias Petersen
Email: dedetw96@gmail.com
Phone: +45 61 75 34 12
Address: Tvedvej 12, 7490 Aulum, Denmark

Please provide your order number when contacting us about an existing order so that we can assist you more efficiently.

FAQ